Frequently Asked Questions
Everything you need to know about our fair trade mission and products.
How does my purchase support orphans and vulnerable children?
Every purchase provides sustainable income for artisans in developing countries, which helps keep families together and prevents children from becoming orphans due to poverty. Additionally, 100% of our profits are donated to orphan care and prevention initiatives.
Are your ornaments handmade?
Yes, all our ornaments are handcrafted by skilled artisans using traditional techniques and locally sourced, sustainable materials such as wool, wire, and wood.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your order has been processed and shipped.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you may return your items within 30 days of delivery for a full refund or exchange, provided the items are in their original condition.
Do you offer international shipping?
Currently, we ship primarily within the United States and Canada. For other international inquiries, please contact our customer service team to discuss available shipping options and rates.
How should I care for my handmade ornaments?
To preserve the quality of your ornaments, we recommend storing them in a cool, dry place. For wool or fabric items, spot clean only with a damp cloth and avoid direct sunlight to prevent fading.