Returns & Exchanges

We want you to love your fair trade ornaments, but if you are not completely satisfied, we accept returns on unused items within 30 days of purchase. Your support helps vulnerable children, and we strive to ensure every customer experience is as impactful as our mission.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and reason for return to receive a Return Authorization and the correct warehouse address.

• 2.
  Prepare the Package

  Carefully pack your ornaments in their original packaging to prevent breakage during transit, ensuring all tags and labels remain attached.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service of your choice to send the items back to our distribution center.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process a refund to your original payment method within 5-7 business days.